Refund & Return Policy
Nomad Supply Co – Return Policy
At Nomad Supply Co, we are committed to outfitting your outdoor adventures with the highest-quality gear. If something isn't quite right, we’re here to help with a flexible and fair return policy designed for explorers like you.
Eligibility for Returns
We accept returns under the following conditions:
- Return Window: Products may be returned within 30 days of the original purchase date.
- Condition: Items must be unused, unworn, and returned with original packaging and tags intact.
- Proof of Purchase: A valid receipt or order number is required for all returns.
Non-Returnable Items
For your safety and hygiene, we cannot accept returns on:
- Used sleeping bags, tents, or cookware
- Perishable or consumable goods (e.g., energy bars, fuel canisters)
- Clearance and final sale items
- Gift cards
How to Initiate a Return
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Visit our Returns Portal or contact us at nomadsuplyco@gmail.com.
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Enter your order details and reason for the return.
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Print the prepaid shipping label provided (if eligible).
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Pack your items securely and drop them off at the nearest shipping location.
Note: Return shipping is free for defective items or orders with shipping errors. For all other returns, a flat $5.95 return shipping fee will be deducted from your refund.
Refunds
- Refunds are processed back to your original payment method within 5–7 business days after we receive and inspect your returned item.
- If your item is damaged or shows signs of use, only a partial refund may be issued or the return denied.
Exchanges
We do not currently offer direct exchanges. To get a different item, please initiate a return and place a new order for the desired product.
Damaged or Defective Items
If your gear arrives damaged or is defective, contact us within 7 days of delivery. We’ll make it right with a replacement or full refund.